Chelsea Boots(512-BLACK)

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Behind the Brand

Style. Comfort. Confidence

India's Premier Boot Collection

Discover India's most exceptional boots collection, crafted with precision and passion. Our premium range combines traditional craftsmanship with modern design, making us the No.1 choice for boot enthusiasts across the country.

From rugged outdoor adventures to sophisticated urban style, our boots are engineered to exceed expectations and deliver unmatched comfort and durability.

1

Premium Quality

Finest materials and expert craftsmanship

★

Trusted Brand

India's most trusted boot collection

500K+

Happy customers

100+

Boot styles

strasseparis@outlook.com

+91-8178705655

Delhi, India

Help Center

1. How can I place an order?

You can place an order directly on our website by selecting your desired product, choosing the size, and clicking “Add to Cart” followed by “Checkout.”

2. How long does delivery take?

All orders are shipped within 3–21 days from the date of order. In rare cases, dispatch may take up to 30 days.

3. How can I check my order status?

Log in to your account, go to My Account → My Orders, and view the status of your order.

4. What is your exchange policy?

We offer free size exchanges within 15 days of delivery. A ₹200 fee applies for a second exchange of the same product.

5. What is your return policy?

Returns are accepted within 15 days of delivery with a ₹100 processing fee, and a credit note will be issued.

6. Do you offer refunds?

We do not offer money refunds. A store credit note will be provided instead.

7. What if I receive a damaged or defective product?

If you receive a damaged or defective product, we will replace it free of cost. If you choose to return it instead, a ₹100 fee applies.

8. Are there any items not eligible for return/exchange?

Yes, Bags, Gifts, Lingerie, and “Grab and Go” items are not eligible for return or exchange.

9. How do I contact customer support?

Please contact us only through our Support Page on the website.

⚠️ Note: We do not provide support over the phone. Any phone numbers found online claiming to represent us are fraudulent.

10. Will you ever ask for my card or OTP details?

No. We will never ask for your credit/debit card number, OTP, or password. Please do not share such details with anyone.

1. Important Notice

⚠️ Attention: We provide customer support only through our official Support Page available on our website.

All phone numbers found online claiming to represent Strasse Paris are fraudulent and may attempt credit/debit card scams.

We will never ask for your card number, OTP, or password — please do not share such details with anyone.

2. Order Processing Time

All orders are typically shipped within 3–21 days from the date of order placement.

In 95% of cases, orders are dispatched within this timeframe, but some may take up to 30 days due to production or logistical delays.

3. Order Tracking

Once your order is shipped, you will receive an email or SMS with the tracking details.

You can also check the status of your order anytime by logging into your account on our website.

4. How to Check Order Status

Log in to your account using the “Login” link at the top right.
Click on the “My Account” section.
Go to “My Orders” to view your order status, whether pending or fulfilled.

5. Shipping Delays

If your order has not been shipped even after 21 days, please check the My Orders section in your account.

For further assistance, contact us through the official Support Page only.

1. Return Policy

We offer returns within 15 days of delivery if you are not satisfied with your purchase.

A ₹100 return fee applies, which covers pickup and handling costs.

Once your return is processed, you’ll receive a store credit note equal to the product’s value — no money refunds are provided.

Conditions:

The item must be unused, unworn, and in its original packaging with all tags intact.
Returns must be initiated within 15 days of the delivery date.

2. Exchange Policy

We offer a free size exchange if your selected size doesn’t fit.

You can request a size exchange within 15 days of delivery.

Note on Second Exchange:

The first size exchange for a product is free of charge.

A ₹200 fee applies for a second exchange of the same product.

Conditions:

The product must be unused and in original condition with all packaging and tags.
Exchange requests are subject to availability of the requested size.
If the desired size is unavailable, a store credit voucher will be issued for future purchases.

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of our company and is protected by copyright laws.

Usage Permissions

You may not reproduce, distribute, or create derivative works from our content without explicit written permission.

Copyright Infringement

If you believe your copyright has been infringed, please contact us with detailed information about the alleged infringement.

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Chelsea Boots(512-BLACK)